Question 1

What does Patchlark watch across my website, reviews, listings, and social accounts?

Accepted Answer

Patchlark keeps an eye on the public places customers use to decide whether to visit: the website details you connect, review activity, business listings, and relevant social signals. It looks for changes, missing information, unanswered concerns, and patterns that deserve an owner’s attention. The exact surfaces depend on what you connect and configure; Patchlark turns those checks into a focused issue list rather than asking you to monitor every channel yourself.

Question 2

Does Patchlark publish changes or replies without my approval?

Accepted Answer

No. Patchlark can prepare a suggested reply or public update, but drafts stay private until you review and approve them. You can edit the wording, decide not to use it, or approve it when it feels right. Monitoring and drafting are separate from publishing, so the owner keeps the final say over anything that represents the business publicly.

Question 3

What happens when Patchlark finds something that needs attention?

Accepted Answer

Patchlark creates a signal with the relevant evidence, a plain-language explanation of why it matters, and a suggested next step when one is useful. You can open the issue, check the source, and choose what to do next: act on a draft, keep it for later, or dismiss it. The goal is a short, understandable queue—not another stream of alerts with no context.

Question 4

What is included in the weekly report?

Accepted Answer

The weekly report gives you a compact record of what changed and what still needs a decision. It brings together notable website, listing, review, and social signals, the status of drafts or approvals, and the issues that remain open. It is designed for a quick owner review: what improved, what is drifting, and what deserves time this week.

Question 5

How does Patchlark use my Brand voice in drafts?

Accepted Answer

Patchlark uses the brand guidance you provide—such as how you want to sound, what matters to customers, and phrases or approaches to avoid—to shape suggested replies and updates. That guidance gives a draft a starting point, not publishing permission. You still see the full wording and can edit it before anything goes live.

Question 6

How are critical issues sent to me, and can I control those notifications?

Accepted Answer

Critical issues are separated from the routine weekly view so an urgent concern is easier to spot. Patchlark uses the notification preferences and severity rules in your account to help decide what should reach you immediately versus what can wait for the weekly report. You can tune those choices as your business changes; the owner decides how much interruption is useful.

Question 7

Can I see the evidence behind an issue before I act on it?

Accepted Answer

Yes. An issue is meant to be reviewable, not mysterious. Patchlark shows the source or supporting context it used, explains the customer-facing risk, and keeps the proposed action alongside that evidence. That lets you verify the situation for yourself before editing, approving, escalating, or dismissing it.

Question 8

Is Patchlark meant to replace the owner or team managing the business online?

Accepted Answer

No. Patchlark handles the repetitive watching and organizes the work, while the owner or team supplies judgment, context, and approval. It is built to make a small team more consistent without pretending that an automated draft knows the whole story behind a customer, a service change, or a local situation.

The owner stays in the loop.

Clear answers, useful boundaries.